Contact us with Patchs
You can contact a doctor, nurse or other healthcare professional online using a website called Patchs.
Urgent appointments
To request an urgent appointment for today or tomorrow (Monday to Friday) during opening times:
- phone us on 01744 624808
When you get in touch, we’ll ask what you need help with.
We will use your answers to choose the most suitable doctor, nurse or healthcare professional to help you.
Routine appointments
To request a routine appointment in advance during opening times:
- phone us on 01744 624808
- use your NHS account (through the NHS website or NHS App) or Patient Access to book an appointment, screening test or vaccination
When you get in touch, we’ll ask what you need help with.
We will use your answers to choose the most suitable doctor, nurse or healthcare professional to help you.
Get medical advice from a nurse
To ask a non-urgent medical question:
- fill out an ask a nurse a question form
We will respond within 2 working days during opening times
Other ways to get help
Telephone advice
If you wish to speak to a doctor or nurse over the phone, please ring the surgery on 01744 624808 and speak to one of the receptionists who will advise you on a convenient time to do so.
Please note that phone calls to the Ormskirk House Surgery may be recorded. This is for training purposes and for security reasons.
Evening and weekend appointments
Additional access to primary care services on weekday evenings and a Saturday, are now available. There are a range of clinicians and services on offer providing both face to face and telephone appointments.
Where and when?
Appointments are available at Lowehouse HCRC St Helens Merseyside WA10 2DJ. You will be advised of the location at the time of booking. Any patient registered at our practice can be booked into an appointment subject to availability.
ANP, advanced nurse practitioner appointments
- Monday, 5:30pm to 8:30pm, face to face, Ormskirk House Lowehouse HCRC
- Tuesday, 5pm to 8:30pm, face to face, Ormskirk House Lowehouse HCRC
- Wednesday, 5pm to 8:30pm, telephone remote
- Thursday, 5pm to 8:30pm, face to face, Ormskirk House Lowehouse HCRC
- Friday, 5:30pm to 8:30pm, face to face, Ormskirk House Lowehouse HCRC
- Saturday, 9am to 5pm, face to face, Parkfield Surgery Lowehouse HCRC
Pharmacist appointments
- Monday to Friday, 6pm to 8pm, telephone remote
- Saturday, 9am to 5pm or 1pm to 5pm, telephone remote
GP, general practitioner appointments
- Saturday, 9am to midday, face to face, Parkfield Surgery Lowehouse HCRC
How do I book?
Please call the practice and ask for an evening or weekend appointment. The member of staff will try to book you in at a time/day that suits you. Please note appointments are subject to availability.
To cancel an appointment please contact the practice, or if out of hours please contact 01744 624447.
Cancelling or changing an appointment
To cancel your appointment:
- use your NHS account (through the NHS website or NHS App)
- use the GP online system: Patient Access
- phone us on 01744 624808 during opening times
If you need help when we are closed
If you need medical help now, use NHS 111 online or call 111.
NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.
Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.
If you need help with your appointment
Please tell us:
- if there’s a specific doctor, nurse or other health professional you would prefer to respond
- if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
- if you need an interpreter
- if you have any other access or communication needs
Home visits
If possible please try to phone reception on 01744 624808 before 10am if you require a home visit.
A doctor or nurse may phone you back as it may be that your problem can be dealt with by telephone advice, or that it would be more appropriate to send a nurse, or indeed arrange a hospital attendance.
House visits are only available for patients who are housebound because of illness or disability.
Please remember that several patients can be seen in the practice in the time that it takes to make one home visit. There are also better facilities for examining and treating patients at the surgery.